We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback.

Upcoming Customer Voice meetings

Hot Topic Group - Fri 18 Oct, 10am - 1pm

This meeting will focus on promoting equality, diversity and inclusion by actively listening to your experiences as a One Vision Housing customer and addressing any barriers you may face in accessing services..

Location: Clockwise - Edward Pavillion, Royal, Edward Pavilion, Liverpool L3 4AF

Complaints Group – Training session – Thur 24 Oct, 11am - 1pm

This training session will provide information on our complaints process and how you can get involved in ensuring our service offer is fair, responsive and continually improving.

Location: Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle

Community Development Fund Panel - Fri 25 Oct, 1pm - 3pm

Review funding applications from community organisations and help decide who should receive funding from One Vision Housing’s Community Development Fund.

Location: Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle

Low-Rise Living Group

Live in a flat and want to chat? We’re recruiting for a new group which will be focusing on low-rise living in flats. We’ll meet either in person or virtually every few months to chat about all things low-rise living. We’ll discuss a variety of topics from communal safety and grounds maintenance to anti-social behaviour and more. Don’t miss your chance to be heard!

Better Social Housing Review

The Better Social Housing Review was established by the National Housing Federation and Chartered Institute of Housing to examine issues related to the quality of social housing and improve the sector as a whole. The review identified seven key recommendations, with the third focusing on how housing associations can collaborate with tenants, contractors, and frontline staff to create and implement new standards for exceptional maintenance and repair services.

Find out more on how we worked with stakeholders to shape the services we offer.

Tea & Talk

We’re brewing up something special for our Independent Living schemes this autumn! Over the next couple months, we’ll be holding a series of afternoon tea events at our Independent Living schemes to give you a chance to find out more about Customer Voice while enjoying good company and a few tasty treats. If you haven’t had a chance to participate, please contact us or speak to your Scheme Manager to find out when we’ll be visiting your community.

Building a Better Future: Environmental Champions at One Vision Housing

Our Environmental Champions help us keep our communities clean, green, and thriving! Whether it’s creating a welcoming communal space, litter picking at one of our action days, or supporting our local parks and community centres with their green spaces, our Environmental Champions contribute significantly to the health and wellbeing of both residents and our local eco-system. We are always looking for passionate individuals who want to make a positive impact. If you want to help us build ‘A Better Future’, why not join us as an Environmental Champion? Reach out today to find out more.

You said, we did!

At One Vision Housing we regularly check what customers think about our services. look for any patterns or changes in customer satisfaction and ask managers to explain what they’re doing to make things better. This helps them understand what customers like and don’t like, and they use this information to improve their services.

Quarter One (April – June) – Review our findings here.

Upcoming neighbourhood drop-in sessions

If you have a tenancy related queries and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance. Whether you need to chat to someone about your rent account, ASB, or you just need to report a repair, we’re here to help.

Seacombe Children's Centre

Seacombe Children's Centre, St Paul's Rd, Wallasey CH44 7AN

First Tuesday of Each Month 11am – 2pm

Halle's Hub

Halle's Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG
First Wednesday of each month 11am – 2pm

Woodvale Community Centre

Woodvale Community Centre, Meadow Ln, Southport PR8 3RS

First Thursday of each month 12pm – 3pm

Upcoming Days of Action

Our Neighbourhoods team will be carrying out Days of Action in communities across the Liverpool City Region to help tackle anti-social behaviour and improve the local environment. Contact us to find out more on how you can get involved.

Tuesday 22 October
St Helens – Rigsfold Drive / Sutton Brook Close

Tuesday 12 November
Wirral – Thorburn / Moude Royden & Beckwith Street

Customer Voice – Star of the Month!

Bernie Blackmore is a long-time member of our Scrutiny Panel. His contributions have helped to shape and influence our services for nearly a decade now. Here’s what he had to say about his Customer Voice journey:

“I joined Customer Voice about 9 years ago. I previously worked as a Pub Manager. Back in the day, you left school at 15 and trained as an engineer. I joined Customer Voice because I was very good communicating with a wide variety of people. I have also been running a pensioner’s club for about 10 years now as well. I recommend that anyone who wants to join Customer Voice should. As by joining you can help others and also OVH to improve the quality of life for yourself and other customers.”

If you’re interested in becoming an involved customer, reach out to a member of our team today for more details and to stay up to date with the latest news and engagement opportunities.