Housing associations praised for customer service excellence

Published: 2/8/2022

North West based One Vision Housing and Pine Court Housing Association, part of The Sovini Group, have been praised for going above and beyond for their customers.

The Customer Service Excellence (CSE) accreditation is a renowned marker for organisations that show excellence across five key criteria: customer insight, organisation culture, information and access, delivery and timeliness, and quality of service.

Hugh Keachie, Lead Assessor for the CSE said:

“The Group go above and beyond for their customers, providing an excellent service thanks to cross-company collaboration and strong internal communication. I commend the Group for their determination, coming together to build strong processes that ensure customers receive the best service.”

Ian Mitchell, Managing Director of Housing at The Sovini Group commented on the accreditation:

“Our CSE accreditation supports our commitment to our customers, as we continue to strive for excellence whilst setting industry benchmarks through our innovation and long-term promise to continuously improve customer experience.”