Case studies
Discover how we’re building stronger neighbourhoods through meaningful stakeholder engagement, impactful days of action, and ensuring our customer voice is heard.
2024/25
Customer and Stakeholder Engagement
Community Development Fund Panel
We prioritise collaborative decisions for our Community Development Fund, actively engaging customers in application reviews. Their local insight informs our funding allocations, ensuring projects reflect community needs.
We hold review meetings where customer panels analyse proposals, and their advice directly influences our funding decisions, enabling us to positively impact our customers' lives.
Gateway Collective
OVH's Community Development Fund offers grants to voluntary groups for projects benefiting our communities, focusing on themes like vulnerable persons and environmental initiatives.
Following customer interest in a community garden, we partnered with Gateway Collective to transform an underutilised space into a vibrant hub.
Home-Start Southport & Formby
This project by Home-Start aims to improve home conditions for vulnerable families in north Sefton through volunteer support, childcare, mental health services, and provision of essential resources. Leveraging their 23 years of experience and parent-led approach, they uniquely address challenges like mental health and hoarding, fostering healthier environments for children.
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Customer Journey Mapping – Outcomes for Customers
Netherton Neighbourhood Fun Fest
Neighbourhood Drop-in Sessions
High-Rise Building Safety Group July 2024
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OVH Customer Voice – Scrutiny Review 23_24 Tenant Satisfaction and Void Lettings
Sovini’s BIG Community Christmas
YKids Bootle Literacy Festival
Better Social Housing Review
The Better Social Housing Review was established by the National Housing Federation and Chartered Institute of Housing to examine issues related to the quality of social housing and improve the sector as a whole. The review identified seven key recommendations, with the third focusing on how housing associations can collaborate with tenants, contractors, and frontline staff to create and implement new standards for exceptional maintenance and repair services.
Find out more on how we worked with stakeholders to shape the services we offer.
Better Social Housing Review – Recommendation Three