Case studies
Discover how we’re building stronger neighbourhoods through meaningful stakeholder engagement, impactful days of action, and ensuring our customer voice is heard.
2024/25
Customer and Stakeholder Engagement
Ukrainian Welcome Centre
Many Ukrainian refugee families struggle to afford childcare during the school holidays. To address this need, the Ukrainian Welcome Centre has organised holiday camps that offer a safe and enriching environment for children to learn about their culture and engage in creative activities.
Relationship of Equals
The Housing Ombudsman's 'Relationship Of Equals' report highlights the important role effective communication has in creating positive relationships between landlords and residents, with a focus on staff training.
Communal Area Refurbishments
After reviewing customer feedback, we took a comprehensive approach to address customer issues, and brought together multiple teams across the organisation to develop solutions to improve customer satisfaction and maintain our properties.
Better Social Housing Review
The Better Social Housing Review was established by the National Housing Federation and Chartered Institute of Housing to examine issues related to the quality of social housing and improve the sector as a whole. The review identified seven key recommendations, with the third focusing on how housing associations can collaborate with tenants, contractors, and frontline staff to create and implement new standards for exceptional maintenance and repair services.
Find out more on how we worked with stakeholders to shape the services we offer.
Better Social Housing Review – Recommendation Three