Case studies
Discover how we’re building stronger neighbourhoods through meaningful stakeholder engagement, impactful days of action, and ensuring our customer voice is heard.
2024/25
Customer and Stakeholder Engagement
You Said, We Did! Board Edition: Complaints
Customer feedback, including complaints, is crucial for OVH to improve services and align with new housing sector standards, ensuring a customer-focused approach. You said, we did, and we're dedicated to incorporating all your insights to enhance our services and meet new regulatory standards.
Community Development Fund Panel
We prioritise collaborative decisions for our Community Development Fund, actively engaging customers in application reviews. Their local insight informs our funding allocations, ensuring projects reflect community needs.
We hold review meetings where customer panels analyse proposals, and their advice directly influences our funding decisions, enabling us to positively impact our customers' lives.
Gateway Collective
OVH's Community Development Fund offers grants to voluntary groups for projects benefiting our communities, focusing on themes like vulnerable persons and environmental initiatives.
Following customer interest in a community garden, we partnered with Gateway Collective to transform an underutilised space into a vibrant hub.
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Customer Journey Mapping – Outcomes for Customers
Netherton Neighbourhood Fun Fest
Neighbourhood Drop-in Sessions
High-Rise Building Safety Group July 2024
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OVH Customer Voice – Scrutiny Review 23_24 Tenant Satisfaction and Void Lettings
Sovini’s BIG Community Christmas
YKids Bootle Literacy Festival
Better Social Housing Review
The Better Social Housing Review was established by the National Housing Federation and Chartered Institute of Housing to examine issues related to the quality of social housing and improve the sector as a whole. The review identified seven key recommendations, with the third focusing on how housing associations can collaborate with tenants, contractors, and frontline staff to create and implement new standards for exceptional maintenance and repair services.
Find out more on how we worked with stakeholders to shape the services we offer.
Better Social Housing Review – Recommendation Three