Case studies
Discover how we’re building stronger neighbourhoods through meaningful stakeholder engagement, impactful days of action, and ensuring our customer voice is heard.
2024/25
Customer and Stakeholder Engagement
People and Learning Strategy
Over the past few months our People & Learning Team have been working on refreshing the Group's People and Learning Strategy. As part of this, they wanted to reach out to our involved customers to get their feedback on the strategy.
Neighbourhood Drop-in Sessions
The Customer Experience Team, partnering with Neighbourhoods, Marketing, and community centers, conducted drop-in sessions to gauge resident feedback and promote community engagement.
VFM Review 2024
Through the collaboration and innovation of our people, from colleagues to customers, we have developed a robust strategic plan to achieve value for money and excellence in the services we offer.