Case studies
Discover how we’re building stronger neighbourhoods through meaningful stakeholder engagement, impactful days of action, and ensuring our customer voice is heard.
2025/26
Customer and Stakeholder Engagement
Customer Journey Mapping - Independant Living
Discover the real customer experience of the Independent Living Service through a Customer Journey Mapping exercise focusing on user thoughts and feelings from application to completion. The full report reveals customer perceptions and pinpoints crucial steps for improving service quality and consistency.
Customer Journey Mapping - Complaints
Improving your experience, One Vision Housing undertook a detailed mapping of the customer complaint journey in Q1 2025/26 to identify and fix all pain points, resulting in a more transparent and efficient resolution process.
Customer Journey Mapping - Anti-Social Behaviour
To make reporting Anti-Social Behaviour easier and more effective for you, One Vision Housing fully mapped the ASB resolution journey in Q2 2025/26, pinpointing all pain points to improve process efficiency and the overall customer experience.
Community Development Fund Panel
Customer Journey Mapping – Outcomes for Customers
Netherton Neighbourhood Fun Fest
Neighbourhood Drop-in Sessions
High-Rise Building Safety Group July 2024
Better Social Housing Review – Recommendation Three
OVH Customer Voice – Scrutiny Review 23_24 Tenant Satisfaction and Void Lettings
Sovini’s BIG Community Christmas
YKids Bootle Literacy Festival