We use the performance data to identify areas where we need to improve, to help shape our services and provide good quality homes for our customers.

As a result of customer feedback, here are some of the improvements we have made:

• Improvements have been made to our damp, mould and condensation processes to ensure we quickly and effectively deal with and resolve issues.
• Continue to ensure that we maintain 100% compliance and health and safety standards.

We will continue to collate data and share it with customers on a regular basis to be transparent about our performance, and provide customers with confidence in the services we deliver.

More information about our performance can be found here.