We use the performance data to identify areas where we need to improve, to help shape our services and provide good quality homes for our customers.

As a result of customer feedback, here are some of the improvements we have made:

• We now carry out regular Toolbox Talks with Sovini Property Services operatives to provide them with your feedback and discuss ways to improve.
• Sovini Property Services operatives have attended customer service training to help improve their interactions with customers, and ensure an excellent service is delivered at all times.
• Improvements have been made to the systems we use to enable customers to track operatives on jobs, providing better updates on what time you can expect them to arrive at your home.
• Improvements have been made to our van stocks to help ensure operatives have the right parts for the job where possible, to improve first time fixes.
• Continued investment in our homes to support quality and sustainability.

We will continue to collate TSM data and share it with customers on a regular basis to be transparent about our performance, and provide customers with confidence in the services we deliver.

More information about our performance can be found here.