We strive to drive positive change within the housing sector, and our robust Environmental, Social and Governance (ESG) propositions play a vital role in setting our strategic direction.

Our ESG commitment

One Vision Housing is committed to sustainable housing and the wellbeing of our customers and communities. As a responsible social housing provider with over 14,400 homes, we prioritise environmental sustainability and social responsibility in all our operations.

We conduct annual self-assessments against the Sustainability Reporting Standards to track our progress and report on our ESG performance to our Board and Risk and Audit Committee. This ensures transparency and accountability in our commitment to creating sustainable and thriving communities.

Ian Mitchell, Managing Director of Housing, said:

• Environmental

  Environmental criteria considers how we use energy and manage our environmental impact, with factors including:

  • Energy Efficiency: Throughout 2024/25, as part of an ongoing investment programme at One Vision Housing  , we invested £30.95M to improve our existing homes and £17.4M into building new homes. With the support of our Energy and Sustainability team, we are continuously improving energy efficiency across our communities, installing zero carbon heating options to improve insulation and reduce heat loss from our properties.
  • Climate Change and Carbon Emissions: OVH is committed to reducing its environmental impact and driving a more sustainable future. We’re lowering our carbon footprint by improving energy efficiency, investing in greener technologies, and embedding sustainability across our operations. All our energy contracts continue to support certified green providers, meaning every kilowatt-hour we use comes from renewable sources. We monitor our emissions using our net-carbon system, reporting performance on Scope 1 (transport fuel), Scope 2 (energy) and Scope 3 (emissions produced from OVH activities). This system enables us to be transparent and responsible for reducing our carbon emissions output.
  • Geographical Information System (GIS) Mapping: Utilising GIS mapping to analyse data from our areas/estates, enabling us to proactively address environmental risks.
  • Waste Management: Recycling of materials through our in-house supplier, Sovini Waste Solutions.
• Social

  Social criteria examines how we foster our people and culture, and how that has a ripple effect on our broader community. Factors include:

  • Inclusivity & Diversity: Promoting a workplace that embraces and values diversity across all dimensions (gender, ethnicity, race, sexual orientation, disability, etc.).
  • Employee Engagement: Creating a positive and supportive work environment that motivates and empowers employees.
  • Customer Satisfaction: Prioritising customer satisfaction through excellent service delivery and addressing customer concerns effectively. This includes:
    • TSMs (Tenant Satisfaction Measures): Providing ongoing support and guidance to teams.
    • Customer Satisfaction Surveys: Regularly gathering and analysing customer feedback.
    • Ombudsman Service: Offering an independent and impartial service to resolve customer complaints.
  • Community Relations:
    • Social Value Activities: Actively engaging in community initiatives, including alleyway clean-ups to improve local environments, investing in and collaborating with local organisations to support community development, and hosting coffee mornings within our sheltered schemes to help reduce social isolation.
    • Financial Inclusion: Supporting customers facing financial hardship through dedicated Financial Inclusion Officers.
  • Community Relations: Building and maintaining strong relationships with local communities.
• Governance

  Governance criteria considers our internal practices and procedures, creates transparency and ensures we adhere to industry best practice with factors including:

  • Leadership & Governance:
    • Board Composition: Ensuring a diverse and skilled board with appropriate expertise.
    • Executive Compensation: Fair and transparent remuneration practices aligned with performance and company values.
    • Leadership: Strong and ethical leadership demonstrating integrity and a commitment to good governance.
  • Risk Management & Control:
    • Risk Management Framework: A robust system for identifying, assessing, and mitigating risks.
    • Internal Controls: Effective internal controls to safeguard assets and ensure the accuracy of financial reporting.
    • Risk and Audit Committee: An independent committee overseeing risk management and internal audit functions.
  • Regulatory Compliance:
    • Regulator of Social Housing: Adherence to regulatory requirements, particularly G1 and V1 standards.
    • NHF 2020 Code of Governance: Compliance with the National Housing Federation’s 2020 Code of Governance.
  • Ethical Conduct:
    • Bribery and Corruption: Zero-tolerance for bribery and corruption, with robust anti-bribery and anti-corruption policies in place.
  • Social & Ethical Considerations:
    • Equality & Diversity: Promoting equality and diversity throughout the organisation.
    • Modern Slavery: Adherence to the Modern Slavery Act and commitment to ethical supply chains.
    • Staff Wellbeing: Prioritising staff health and wellbeing through initiatives such as health and wellbeing programmes.
    • Professional Development: Investing in the professional development of staff.
  • Supplier Engagement:
    • Approved Supplier Process: A robust process for selecting and managing suppliers.
    • Social Value Framework: Integrating social value considerations into all procurement decisions.

Our ESG achievements

We are proud to create a real impact for those living within our homes, the wider community, businesses across the region and the economy.

We are dedicated to championing sustainability, promoting eco-friendly practices and minimising our carbon footprint.

Environmental

Social

Governance