Customer Care Charter
We are committed to providing all our customers with an efficient, high quality service. Our Customer Care Charter was developed after consulting with our Involved Customers.
The Customer Care Charter gives a commitment to:
- Provide excellent customer care (as evidenced through our satisfaction surveys)
- Respond to reports of ASB within one working day
- Respond to enquiries within target times (48 hours)
- Keep your home safe by following all property compliance regulations
- Complete emergency repair jobs within 24 hours
- Aim to resolve calls within 1st point of contact