In line with UK Government advice regarding COVID-19 we have adapted our services. Find out more about our response here.

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Become an Involved Customer

At One Vision Housing we are committed to providing our customers with plenty of opportunities to get involved and help to shape, influence and improve the services we deliver.

We have a dedicated Customer Empowerment Team that works hard to ensure that our tenants are involved wherever possible.

Your knowledge and understanding of the issues affecting you, your families and neighbours, could be invaluable in making sure we focus our attention and efforts on the things that matter most to you.

We invite you to get involved as little or as much as you like, and so we have developed three tiers of involvement, to suit your needs and the amount of time you may have available:

Discover more by clicking here.


Get involved today

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To express your interest in getting involved and helping to shape the services available to you, please call Melissa Conlan from the Customer Empowerment Team on 0300 365 1111, or email us via


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The Customer Scrutiny Team is in place to scrutinise and recommend improvements to services offered by OVH and is formally recognised within the governance structures of the organisation.

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