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#BeHeard: Join Our New Leaseholders Group: As part of our Customer Voice group’s #BeHeard campaign, we are inviting you to be a part of our new Leaseholders Group panel. One Vision Housing is committed to providing our tenants and leasehold customers with plenty of opportunities to get involved, share your thoughts and experiences. You told us you wanted a dedicated space […]
https://ovh.org.uk/news-events/beheard-join-our-new-leaseholders-group/
Anti-social Behaviour (Leaseholders): We do not offer a full ASB service to Private Rent, Shared Ownership, Flat, Shop or Garage Leasehold customers. We will still provide you with advice and signpost to other agencies, and depending on the type of nuisance being reported, we may be able to take some form of action. Please contact the Leasehold and […]
https://ovh.org.uk/support/anti-social-behaviour-leaseholders/
Improvement works (leaseholders): https://ovh.org.uk/support/improvement-works-leaseholders/
Customer Voice Newsletter – November 2025: Upcoming Customer Voice meetings Complaints Group – Wednesday 5th November, 12pm – 2pm Our Complaints Champions come together to review and address our complaints process. Their role is to examine complaints and ensure that they are handled fairly and transparently. The group identify recurring issues and suggest improvements to our complaints handling process. Leaseholders Group […]
https://ovh.org.uk/news-events/customer-voice-newsletter-november-2025/
Tenant Management Organisations: Tenant Management Organisations are groups made up of customers in a residential area that provide some, or all, housing management tasks on behalf of their landlord. This can include the management of a small number of properties, typically managed by volunteers, or large estates with employees such as Housing Managers, Caretakers and Repair Operatives. Tenant […]
https://ovh.org.uk/get-involved/tenant-management-organisations/
Policies: We operate to the Regulator of Social Housing and are required to meet the standards set. To enable us to achieve this we have various policies and procedures in place to ensure good practice and ultimately processes are followed. Discover our policies here: Policies relating to Safeguarding Modern Slavery Act 2015 and Human Trafficking Compliance Statement […]
https://ovh.org.uk/policies/
Who is responsible for repairs?: For leaseholders we are only responsible for external works to the building. Repairs to communal areas will be charged back to you under the terms of your lease. Take a look at our leaseholder guide for more information.
https://ovh.org.uk/support/who-is-responsible-for-repairs-2/
Privacy Policy: At One Vision Housing we take the protection, privacy, confidentiality and security of your personal data very seriously. This Privacy Notice will inform you as to how we look after your personal data that we collect when you utilise our services or work with us in the provision of our services. You will also find […]
https://ovh.org.uk/privacy-policy/