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- Energy Performance Certificates
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Since 1st October 2008, the provision of Energy Performance Certificates (EPCs) has been compulsory for all properties made available through choice based lettings. The Energy Performance Certificate is similar to the labels now provided with domestic appliances, such as refrigerators and washing machines, where ratings range from A-G (A being very efficient and G being […]
https://ovh.org.uk/about-us/energy-performance-certificates/ - Governance
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One Vision Housing is governed by a Board consisting of nine members. Members are recruited and appointed on the basis of their skills, knowledge and experience, in line with a board-defined skills matrix. The skills matrix covers the key areas of the organisation’s operation and ensures the appropriate skills and expertise are in place. Currently, […]
https://ovh.org.uk/about-us/governance/ - Our financial strength
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https://ovh.org.uk/our-financial-strength/ - How we make decisions and our improvement action plan
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https://ovh.org.uk/how-we-make-decisions-and-our-action-plan/ - Delivering for our customers
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https://ovh.org.uk/delivering-for-our-customers/ - Customer Voice Newsletter – November 2025
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Upcoming Customer Voice meetings Complaints Group – Wednesday 5th November, 12pm – 2pm Our Complaints Champions come together to review and address our complaints process. Their role is to examine complaints and ensure that they are handled fairly and transparently. The group identify recurring issues and suggest improvements to our complaints handling process. Leaseholders Group […]
https://ovh.org.uk/news-events/customer-voice-newsletter-november-2025/ - Our customers are shaping our policies
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We stay true to our commitment to listening to our customers and using their feedback to shape our services. Earlier this month, our Customer Voice Team hosted a Policy and Strategy Review Group, bringing together a panel of engaged customers for a highly productive and essential session. The group’s invaluable insights ensure that our core […]
https://ovh.org.uk/news-events/our-customers-are-shaping-our-policies/ - We are HouseProud Pledge Pioneers!
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As part of The Sovini Group, we are thrilled to have been awarded Pioneer Status by the LGBTQ+ HouseProud Pledge, demonstrating our commitment to creating inclusive communities. What is HouseProud? The LGBTQ+ Housing Pledge was developed by HouseProud and the University of Surrey, in collaboration with customers, staff members and sector leaders. This pledge aims […]
https://ovh.org.uk/news-events/we-are-houseproud-pledge-pioneers/ - Knowing Our Customers
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At One Vision Housing we are committed to understanding our customers and their needs to provide the best possible service. Knowing our customers means we can adapt our services to best suit you! Your feedback shows we’re on the right track! We’re thrilled to see that 97.7% of customers were satisfied with our Gas Service, […]
https://ovh.org.uk/news-events/knowing-our-customers/ - Customer Voice Newsletter – September 2025
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Upcoming Customer Voice meetings Community Development Fund – Monday 8th September, 12pm – 2pm This group provides an opportunity for customers meet to discuss potential projects that we can support financially to enhance the well-being, resilience and sustainability of local communities. High Rise Building Safety Group – Wednesday 10th September, 12pm – 2pm This group […]
https://ovh.org.uk/news-events/customer-voice-newsletter-september-2025-2/