In line with UK Government advice regarding COVID-19 we have adapted our services. Find out more about our response here.

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COVID-19 update: Useful resources

At One Vision Housing we continue to monitor, assess and respond to the evolving coronavirus (COVID-19) situation and follow the Government’s guidance. We recognise this is a challenging time for many, and we will work with you to support and advise where we can. If you haven’t yet, please check our FAQ page to find out more about our service offer.

Below is a list of our partner organisations who can provide you with additional assistance and support during this time.


Sefton CVS


Advice and guidance for Sefton residents and referrals to the NHS volunteer response programme.


0345 140 0845


Sefton Council COVID support


Support for Sefton residents who need additional assistance with food deliveries, prescription drop collections and more.


Cheshire West and Cheshire


Dedicated helpline to provide advice and support, and where necessary make arrangements for food, medicines and social contact.


0300 123 7031


West Lancs Together


Working as part of the West Lancashire Partnership, the Council has helped to coordinate the launch of West Lancashire Together, a local support system responding to Coronavirus pandemic in the borough.


0800 616 667



Imagine Independence


Building Up Stronger can work with you to strengthen your mental wellbeing during and beyond COVID19. Their aim is to help you build your confidence and support you in preparing for future challenges such as responding to ongoing lockdowns.



0151 709 2366

Liverpool Citizen Support Scheme


Support for Liverpool residents in crisis.


0800 456 1523


Wirral View


Coronavirus support for Wirral residents.


0151 666 5050


Wirral Age UK


Wellbeing calls to local older people, information, critical shopping and delivery support.


0151 482 3456


Wirral Food Bank


Nutritionally balanced emergency food and support to local people who are referred to us in crisis.


0151 638 7090


Mid Mersey Age UK


Wellbeing calls to local older people, information, critical shopping and delivery support.


0300 003 1992


Sefton Council


Advice and support for Sefton residents.


0345 140 0845


Citizens Advice Sefton


Money/debt advice


0151 318 6407


Alzheimer’s Society


Advice and support for people living with dementia.


L6 Community Centre


Food Union – Support for those struggling to find essentials in the supermarkets.


Mersey Care


Important information to changes in health services.




Access Sefton


Free NHS treatment for anxiety, depression, and other common mental health conditions.


0300 303 2708


The Life Rooms


Telephone support service
Signposting to support for housing, finance, employment, mental and physical wellbeing.
0151 478 6556



Shout UK


Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.


Text Shout to 85258


Victim Care Merseyside


Comprehensive and dedicated support website for victims of crime on Merseyside.




Liverpool Domestic Abuse Services


Support and empower women and girls who suffer from domestic abuse to live safe and independent lives.


0151 263 7474


Merseyside Domestic Violence Service


Provides a unified service of support for families affected by domestic violence and abuse.


0780 272 2703


Savera UK


We campaign to eliminate ‘honour’-based abuse and harmful practices and provide life-saving services to those at risk, regardless of age, culture, sexuality or gender.


0800 107 0726


Adult Social Care (North)


01704 704389


Adult Social Care (South)
0151 529 3761


Sefton Council Children’s Safeguarding Concerns


Report any concerns you may have regarding children’s safeguarding.


0345 140 0845




If you’re worried about a child, or need advice and support, talk to the helpline – Find out more on how you can spot the signs of child abuse and what you can do here.


0808 800 5000


Living Well Sefton


Free service with a focus on supporting people with issues that may be affecting their health and wellbeing.

Cuppa & Chat Virtual Group – A friendly virtual coffee morning for those in the community who are shielding. Groups will meet on a weekly basis via Zoom.


0300 323 0181


Good Neighbour Scheme – Liverpool


The Liverpool Good Neighbour scheme will match volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks.


0151 233 3066



Sefton CAMHS


Support for children and young people with varying difficulties including low mood, anxiety, self-harm, suicidal ideation, behavioural difficulties and trauma within the Sefton area.


0808 196 3550




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Safeguarding is the term we use for how we will keep the most vulnerable people in our communities safe from harm. Find out more about safeguarding by downloading our helpful guide.

Find out more

Keeping well at home

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By staying at home we are protecting ourselves, our families and our communities. Download this helpful booklet to find out how to keep well whilst at home.

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COVID-19 Advice: Domestic Abuse

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COVID-19 – Domestic and sexual abuse information on how to keep safe and get help.

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