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High Level Involvement

This level of involvement means you will be dedicating several hours of your time each month, however you will have the highest level of influence.

Board Membership

Interview and selection criteria based on skills and experience for any vacancies that arise in paid positions for General Board Members – (note there are no longer nominated positions for Tenant Members).

Regular attendance at Board meetings, training events and away-days.

Adherence to the adopted Governance Framework, Company Rules and Board Code of Conduct documentation.

Scrutiny Team
This team is made up of customers and involves scrutinising and examining One Vision Housing’s services to ensure all tenants are getting the best service. They also play an important role by contributing towards major decisions.

Tenant Inspectors
These customers can be called in to inspect and review any area of the business that might need looking at and make recommendations on how to improve it.

Service Review Group (SRG)
Service Review Group – or ‘SRG’ look in detail at our business e.g. Customers, Neighbourhoods, and Repairs and Maintenance. They will help us shape, influence and improve the services we deliver. The SRG has approx 10-12 members, people who meet every three months to talk about how we are performing and how we can improve.

If you would like to get involved please call the Performance and Customer Insight Team on 0300 365 1111.

Brand Group

A group of tenants who review our newsletters, reports and leaflets prior to publication to proof read and give approval before they are circulated to all customers.

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