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High Level Involvement

This level of involvement means you will be dedicating several hours of your time each month, however you will have the highest level of influence.

Board Membership

Interview and selection criteria based on skills and experience for any vacancies that arise in paid positions for General Board Members – (note there are no longer nominated positions for Tenant Members).

Regular attendance at Board meetings, training events and away-days.

Adherence to the adopted Governance Framework, Company Rules and Board Code of Conduct documentation.

Scrutiny Team
This team is made up of customers and involves scrutinising and examining One Vision Housing’s services to ensure all tenants are getting the best service. They also play an important role by contributing towards major decisions.

Tenant Inspectors
These customers can be called in to inspect and review any area of the business that might need looking at and make recommendations on how to improve it.

Service Review Group (SRG)
Service Review Group – or ‘SRG’ look in detail at particular areas of our business e.g. Customers and Neighbourhoods, Repairs and Maintenance or Customer Empowerment. They will help us shape, influence and improve the services we deliver.

Each of the three SRG groups have approx 10-12 members, people who meet every three months to talk about different areas of OVH services.

If you would like to get involved please call Ann Owens from the Customer Empowerment Team on 0151 530 5459. They can also provide copies of Service Review Group meeting agendas and minutes on request.

Brand Group

Scheduled meetings twice a year before publication of Tenants Newsletter, ‘In-Vision’, Annual Report and as required by large communication projects.

OVH tenant publications proof read and customer approved before circulation.

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