Having problems paying?

If you are having difficulty paying your rent you should contact your Income Management Officer immediately to discuss your problem.

If you allow rent arrears to build up, you could face legal action and even eviction from your home.

One Vision Housing welcomes the opportunity to discuss payment problems with tenants in the hope that it will prevent the build up of rent arrears. Our philosophy is that prevention is better than eviction.

Turn2us exists to help people in financial need maximise their income by helping them access the money available to them – through welfare benefits, charitable grants and other financial help.

Help may also be available from Housing Benefits. If you require advice from our Welfare Rights Team please contact us on 0300 365 1111.

• Further advice and assistance can also be obtained from the Financial Services Authority
• One Vision Housing also provides advice on Welfare Benefits. 

The National Debt Line provides free, independent and confidential advice on how to deal with debt problems. It is a free phone number, 0808 808 4000, and is available Monday to Friday 9am until 9pm, Saturday 9am until 1pm.