Understanding different service charges

Here’s the list of all services which can incur service charges. Depending on your tenancy agreement, some (or maybe even all) of these service charges may apply to you:

Communal cleaning may include:

  • Cleaning of communal landings/ hallways lifts
  • Window cleaning (internal/external) as relevant

Security may include:

  • CCTV (cameras and surveillance equipment)
  • Control room monitoring of cameras
  • Caretaking services as relevant

Door entry includes:

  • Security doors (maintenance) and access control equipment (depreciation and annual maintenance)

Digital aerial includes:

  • Provision of a communal aerial and/or other equipment to receive digital TV (depreciation and annual maintenance)

Communal utilities may include:

  • Communal electricity
  • Communal gas
  • Communal water
  • Communal lighting
  • Communal phones

Management charge includes:

  • The administration costs incurred when organising and managing these additional services

Buildings insurance includes:

  • The cost of insuring your home (bricks and mortar only) if you are a leaseholder or shared owner

Compliance may include:

  • Legionella
  • General health and safety
  • Fire safety/alarms
  • Emergency lighting/Portable Appliance Testing (PAT)
  • Lift maintenance

Retirement housing scheme facilities may include:

  • Provision and running cost of communal lounge (if available)
  • Provision and running cost of kitchen, laundry and salon facilities (if available)
  • Depreciation and maintenance of communal furniture and equipment

Furniture packages include:

  • Provision of furniture

Independent Living Officer includes:

  • Provision of staff time to support Independent Living services

Estate management may include:

  • Landscaping
  • Grounds maintenance and tree management
  • Sewerage
  • Signage

Personal charges include:

• Personal heating/water (You are liable to pay any personal heating or water charges, as these are not covered by Housing Benefit or Universal Credit)

Careline charges include:

  • Call monitoring

Lifeline charges include:

  • Provision of lifeline equipment/pendant (depreciation and maintenance)

Agency managed services include:

  • Provision of specialist support services by an external agency.