Paying your rent
For your convenience, you can choose from a variety of payment methods:
If you have a bank account you can set up a Direct Debit for hassle-free payments. Please call 0300 365 1111 for more details. It’s the quickest and most convenient way to pay.
Post Office or PayPoint/ Payzone outlets
You can pay by cash or debit/credit card at the Post Office or at retail outlets displaying the Payzone or PayPoint sign.
To identify your account, give them your payment card (arrives usually in 7 days after you sign up as a tenant) or use the bar code on your new tenancy letter. Don’t forget to collect a receipt of the transaction.
Paying by telephone
If you have a debit/credit card you can pay your rent/service charges from the comfort of your home. Just call 0300 365 1111.
You can make telephone payments at anytime, 24 hours a day 7 days a week, as we have an automated payment system for calls made outside of our office hours.
If you have a debit/credit card you can pay online at any time using our BillPay service (in partnership with Santander Corporate Banking) www.santanderbillpayment.co.uk
If you fail to pay your rent and service charges when given reasonable requests to do so, it will be classed as a breach of your tenancy agreement and we will take enforcement action in accordance with our rent payment and arrears recovery policy. Your home is at risk if you fail to pay.
Statutory consultation and rights to appeal
If you have a dispute about your rent or service charge, we would encourage you to contact us directly to see if we can resolve the issue. If you are still dissatisfied you may appeal to the First Tier Tribunal Property Chamber (Residential Property) for a determination.
We will consult with you regarding service charges in accordance with the terms of your tenancy agreement. For those customers whose tenancy agreement confirms variable services charges, we will comply with the consultation requirements set out in section 20 of the Landlord and Tenant Act 1985 as relevant.