Low Level Involvement

This involves the least amount of time but still provides us with lots of useful information.

Customer Panel

Our Customer Panel has over 350 members who provide us with regular feedback through postal surveys on our performance and it’s one of the easiest ways to get involved.

We’ll send you a survey every few months which will take around 10 minutes to fill in and you then send it back to us freepost. We will then act on the things you tell us.

The Customer Panel provide us with regular feedback through postal surveys and might be invited to one off events and training to build awareness of One Vision Housing’s services.

Come along to local meetings or events

We often run information days and events. So look out for invites through your door, posters, adverts in our magazine, InVision and the local press.

Take part in a walkabout

These are organised by your Neighbourhood Housing Officer and take place regularly with Residents’ Groups in certain areas to highlight issues and agree solutions.

If these don’t happen in your area and you want to start them up, let us know!

Hot Topic Groups

Burning issues – if there is an issue in your neighbourhood that we need to know about then gather a few neighbours together and we will come and visit to try and work through your issues and give you a voice.

Your feedback

The simplest way to get involved is to give us your views. You can do this in a number of ways including complaints, suggestions and compliments.

A simple phone call, letter, email or conversation with one of our staff to tell us what we’re doing well or what we could do better can really make a difference.

For more information see our ‘complaints and feedback’ leaflet.

If you would like to get involved in anything listed here simply let us know by contacting Lizz on 0300 365 1111