ASB Community Trigger

The Community Trigger tool has been introduced by the Anti-Social Behaviour, Crime and Policing Act 2014. The reason for its introduction is to provide victims and communities with the right to request a review of their case and the responses by relevant bodies.

How the scheme works 

Where a member of the public, either by themselves or through another party including their MP, Local Councillor or other representative, seeks to utilise the Community Trigger, relevant agencies must decide whether the trigger threshold has been met, and if so, those agencies must then undertake a case review. That case review will look at the actions that have been taken to resolve the complaint in light of relevant processes, policies and procedures.

Each Local Authority area is responsible for setting its’ own threshold for cases which qualify to be reviewed under the Community Trigger.

How to use the ‘Community Trigger’ to ask for a review of your case

The Community Trigger is instigated when a member of the public directly or via a representative contacts their local Community Safety Partnership and indicates that they wish to use the Community Trigger review process.

You can do this by contacting One Vision Housing directly:


 In writing: One Vision Housing, Atlantic House, Dunnings Bridge Road, Bootle, Merseyside. L30 4TH

Telephone: 0300 365 1111

You can also contact your Local Authority. Details may be found on their website:

Sefton Council

Cheshire West & Chester Council

Cheshire East Council

Liverpool City Council

Wirral Council