Our Key Performance Indicators

The Key Performance Indicators (KPI’s) have been agreed by consultation with One Vision Housing customers and Board.

They are a vital part of measuring performance, they allow us to monitor our services and ensure that  a consistent level of quality is maintained.

Each KPI has a target which OVH intends to meet by the end of the year, and are updated on a monthly basis. The latest report, for Quarter 1 of 2019/20 can be found in the related documents, on the right hand side of this page.

Please return to this page to view the latest update.