Key Performance Indicators
The Key Performance Indicators (KPI’s) have been agreed by One Vision Housing customers and Board.
They are a vital part of measuring performance, they allow us to monitor our services and ensure that a consistent level of quality is maintained.
Each KPI has a target which OVH intends to meet by the end of the year, and can be seen as a red line on each of the graphs which are featured on this page. They are updated on a monthly basis, so please return to this page to view the latest updates.
These primary KPI’s are based on the topics most important to our customers: