Customer Satisfaction

We want to understand the needs of our customers, so the feedback that we receive in customer surveys is very important to us.

The results of the surveys are scrutinized and used to improve the services we provide to our customers. If any issues with satisfaction are identified then actions will be developed to improve the service. The results of the surveys are also reviewed at the quarterly Service Review Group meetings.

The latest results can be downloaded by clicking on the links to the right hand side of this page (each in PDF format).

STAR Survey

Every year we carry out a STAR Survey (of tenants and residents) that allows us to compare our performance with previous years and other organisations.

The latest STAR Survey was conducted on a monthly basis, between December 2015 and October 2016. The primary aim of the survey was to measure satisfaction with services and identify areas where improvements can be made.

To view the full results, please click the link to the right.