Our Customer Care Charter

One Vision Housing (OVH) is committed to providing all our customers with an efficient, high quality service.  We developed our Customer Care Charter after consulting with our involved tenants. 

The Customer Care Charter gives a commitment to:

  • Provide excellent customer care (as evidenced through our satisfaction surveys).
  • We will be provide welfare benefits advice to our customers.
  • Respond to reports of ASB within 24 hours.
  • We will respond to your enquiry within target times (48 hours).
  • Keep your home safe by following all relevant health and safety regulations.
  • Respond to emergency repairs within 24 hours.

Follow the links, to the right, to see how OVH are performing against our Customer Care Charter. Alternatively, please see the graphs below for the most up to date information:

Overall satisfaction with services

Income generated by welfare benefits advice (£m)

Reports of ASB responded to within 24 hours

Enquiries responded to within target times

Emergency repairs responded to within 24 hours

Property compliance