Complaint Performance

We continually monitor our complaints performance in order to make it easier for you to make a complaint and to improve our response to your complaints.

You can see how we have performed by looking at our Quarterly Complaints reports on the right hand side of this page. These reports cover a wide range of services in detail, and information about other forms of feedback, such as compliments from our customers.

This page is updated every three months, so please visit again to see the latest version.