Boiler issues- cold weather

As a result of the very cold weather, we have been experiencing a high number of calls regarding broken boilers. This is likely to be the result of a frozen condensate pipe, which is the small white plastic pipe that will run from the bottom of your boiler to an outside gully/drain/soil stack.

A tip to stop this from happening in the cold weather is to run some hot water along the pipe outside as this will thaw out the blockage and get your boiler running again.

Our gas team has been working non-stop to deal with the demand, we appreciate your patience at this time.